Re: Hours of customer service

Re: Hours of customer service

Re: Hours of customer service

Gomathinayagam
I'm a Participant Level 1

Re: Hours of customer service

I just want to cancel my internet account. xxxxxxxxx. cant connect the customer care. None of the service is available. I dont have all day to wait and talk with you or else provide an email id for customer care. 

 

10:59 AM   Connecting... 10:59 AM   Connected. A Fido representative will be with you shortly. 12:23 PM   Connection lost. Attempting reconnection... 12:23 PM   Connecting... 12:23 PM   Connected. A Fido representative will be with you shortly. 1:23 PM   Support session established with Daniel.1:23 PM  Daniel:  Fido LiveANSWERS™
Hey! I’m Daniel. Nice to meet you! I just need a second to pull up your account and review your request. Thanks! Smiley Happy1:25 PM  Daniel:  I have now access to your account, I've read your request and sorry to see you’re considering the cancellation of your home Internet services. Do you mind sharing the reason why?1:29 PM  Daniel:  You haven’t replied in a while, still there?1:31 PM  Daniel:  Sorry , I know time is very important; it’s okay if you have to go, but I’ll have to go as well to assist other people. Let me know if you’re still online.1:33 PM  Daniel:  It seems that you're busy because I haven’t heard from you yet. Unfortunately, I have to close this chat. Feel free to come back on the chat and we’ll be glad to assist you further.

Have an awesome day and thanks for using Fido!

8 REPLIES 8
FidoMaria
Former Moderator

@Misch I'll send you a PM. Smiley



JMo5
I'm a Participant Level 1

Click here
 

Pls help  me. I’ve been trying to contact customer service for a few days now, over 100 calls and can’t through. I would like to change to the $60/10gb plan pls. 

FidoStephane
Community Specialist

Hey there JMo5, 

 

I'll send you a PM now so we can go over your plan options together. 

 

Chat soon!



Jess23
I'm a Participant Level 2

Can someone please respond to me as well?  I've left several messages in this board too and I don't know how you pick and choose who gets a reply???

FidoStephane
Community Specialist

Sending you a PM now Smiley 



x1damien1x
I'm a Participant Level 1

Hi Maria, I have also had some trouble with the website and spent a whole lot of time on the phones the last couple days. Now quick question: when i try different phones on the website it seems like i can get farther in the order than the only single one that i want (Galaxy S8 Black). I can never get past number 2, that has the add-ons, on the "Upgrading Your Device" page. Thank you for any help that you can provide, Thanks   - Damien

FidoMaria
Former Moderator

Hi @Gomathinayagam & welcome to the Community!

 

Were you able to reach someone? If not, let me know and I'll send you a PM!

 

@Misch, do you still need help?



Misch
I'm a Participant Level 2

No. Haven’t been able to reach anyone at all.