I just want to cancel my internet account. xxxxxxxxx. cant connect the customer care. None of the service is available. I dont have all day to wait and talk with you or else provide an email id for customer care.
10:59 AM Connecting... 10:59 AM Connected. A Fido representative will be with you shortly. 12:23 PM Connection lost. Attempting reconnection... 12:23 PM Connecting... 12:23 PM Connected. A Fido representative will be with you shortly. 1:23 PM Support session established with Daniel.1:23 PM Daniel: Fido LiveANSWERS™
Hey! I’m Daniel. Nice to meet you! I just need a second to pull up your account and review your request. Thanks! 1:25 PM Daniel: I have now access to your account, I've read your request and sorry to see you’re considering the cancellation of your home Internet services. Do you mind sharing the reason why?1:29 PM Daniel: You haven’t replied in a while, still there?1:31 PM Daniel: Sorry , I know time is very important; it’s okay if you have to go, but I’ll have to go as well to assist other people. Let me know if you’re still online.1:33 PM Daniel: It seems that you're busy because I haven’t heard from you yet. Unfortunately, I have to close this chat. Feel free to come back on the chat and we’ll be glad to assist you further.
Have an awesome day and thanks for using Fido!
Can someone please respond to me as well? I've left several messages in this board too and I don't know how you pick and choose who gets a reply???
Hi Maria, I have also had some trouble with the website and spent a whole lot of time on the phones the last couple days. Now quick question: when i try different phones on the website it seems like i can get farther in the order than the only single one that i want (Galaxy S8 Black). I can never get past number 2, that has the add-ons, on the "Upgrading Your Device" page. Thank you for any help that you can provide, Thanks - Damien