This goes to all students! You MUST read
I had the worst experience with fido when it comes to moving. I have been a loyal customer for 5 years ever since my first phone. For work reasons, I need to relocate to a remote town in BC where fido has aboslutely NO reception. (now I have come to realize FIDO has little reception out of major cities, not just this town). I still have 8 months to go on my contract. I asked fido to help me out here. My work contract is only for 2 years and I will relocate back to vancouver again. I wanted to keep my number, and I have always thought FIDO was decent.
and NO I am SOOOO wrong. FIDO wants their contract money. There is absolutely NO human aspect to this. I am forced to change company because I needed a cell phone and FIDO has NO reception. I paid FIDO for cell phone contract that has MINUTES and DATA, now they have NO service at all and still wants to charge you. They will NOT freeze the plan for you EVEN IF YOU ARE WILLING TO PAY!!! (and yes, i am totally willing to pay monthly fee to freeze my contract and keep my number. I can resume my 8 months after I come back in 2 years -> NOT AN OPTION! Fido's answer is - "pay and leave")
I am out on FIDO, after 5 years of never missing a payment and recommending it to friends around me.
FOR all STUDENTS, planning to graduate or graduating like me,
DO NOT buy into a FIDO plan. There are endless career opportunities out there, and FIDO has one of the worst coverage outside of major cities amongst major cell phone companies. YOU DO NOT want to pay them hundreds to break free from a cell phone contract. Plan your switch properly before your new career move. Fido needs 30 days piror notice for change.
My name is KEVIN. I am now a proud resident of Lillooet BC. I understand this is a FIDO forum and will NOT disclose my current cell phone company. My experience is factual and I hope It can help you in NOT making the wrong decisions.
Please understand that we cannot modify our coverage overnight as much as we’d love to assist all our clients. If you are leaving for 8 months and planning to return, I would offer to review your account to see what can be done. Please send us a private message with your number and email address, we’ll look into it with you!
I can understand your frustration because you do not like the answers Fido is providing you, but really? You signed a contract in an area where you did get coverage, under your own will, and your own decision, you decided to take a job outside of somewhere where Fido does not have coverage, and now, you want Fido to cover the last few months of your contract because they should be aware that you were going to move with a few months left on your contract? Did you check to see if Fido had coverage before accepting this job? I am assuming not, I am assuming you just thought Fido covered all of Canada, which is understandable, but to blame Fido for not letting you get out of your contract when you moved out of there coverage is a bit silly isnt it?
I have to agree with sheedy17 here,
You entered yourself into a contract, you got the benefits of a subsidized phone through the contract. Through your own actions you made the terms of the contract irrelavent to you, and you expect the other company to work with you?
Since you are just graduating from school I guess you don't really understand how real life works... but you are responsible for your own decisions and the conquences that follow, especially when you sign contracts with other parties, they expect you to follow up to your terms of your agreements. This happens in life all the time, a car lease, a mortgage, life insurance, a loan.
Now in terms of your problem there is a very simple solution, terminate your contract with the agreed upon 30days advance notice and pay off the difference you owe Fido for the remaining subsidy you have on your phone. Afterwards you are free to make a new contract with any company or stay month to month without a phone subside to aviod issues like this in the future.
Hi Kevin what could I say that wasn’t already said? Welcome to the real world where actions/inactions have real consequences. In everything you do there’s a risk factor and it’s up to you to identify, evaluate and if $hit happens manage that risk and don’t expect other’s to do it for you unless you want to pay for it.
You have to understand that there is a limit to what a business can do to accommodate customers and if there are no rules regarding a specific issue neither a CSR nor a manager can makeup some rules for your benefit. You are at the beginning but you’ll learn that sometimes no matter how willing you are you just cannot makeup new rules (don’t have the tools or the power/authority).
You haven’t presented any argument which would justify your frustration with Fido. You obviously are lacking work experience otherwise you’ll know that most ppl at Fido (as in any other organization) aren’t different that you and me or anyone else in this forum and that they are doing their best given the circumstances/job limitations. Now of course that no one is perfect, that we all have our good and bad days and there’s always an 4$$hole inside any organization but over all everybody’s goal is to make the customer happy as long as one can do it inside their job boundaries.
Instead of being frustrated you should be happy that you had this experience and hopefully you learned something. Now just imagine if you would have leased a car and had to move to US and the leasing agreement would have forbidden the use of the car outside Canada for more than 30 days.
You also played your last card, the “Human aspect” and you got lucky and your wish come through so from this point regardless of the outcome (you may not be satisfied with FidoAmanda’s solution) if you want to point the finger at someone look in the mirror.
PS. BTW I like the title, maybe next time you’ll read the contract and know what to expect.
Hi there @Otran060
We understand that for everyone, "personal situations" can sometimes occur - that's just the reality of life!
If you have a contract though (meaning you received a phone subsidy, with a 24 month agreement) we don't have any options to "freeze" that account.
The reason is simple: by taking a contract (phone susidy), the phone user agrees to stay within a plan category, for the duration of the contract.
(Example: The LG G5 is $800. We offer the phone at $0 with a Plus25 Plan, on a 24 month contract. That means you must keep a Plus25 Plan for 24 months, minimum. )