RE: Data Overusage

RE: Data Overusage

RE: Data Overusage

iwashing
I'm a Participant Level 1

RE: Data Overusage

Ever since I recieved my new iphone 6 plus, 2 months ago, I have been recieving having to pay over data usage, but Apple is saying that they can't provide me anything to show data overusage and saying its a carrier problem. But when I call fido, nothing. 

 

I dont want to spend the extra $300 for data that I didn't use or want to use. 

 

HELP 

2 REPLIES 2
Cawtau
Senior MVP


@iwashing wrote:

Ever since I recieved my new iphone 6 plus, 2 months ago, I have been recieving having to pay over data usage, but Apple is saying that they can't provide me anything to show data overusage and saying its a carrier problem. But when I call fido, nothing. 

 

I dont want to spend the extra $300 for data that I didn't use or want to use. 

 

HELP 

 

 

 

***Edited to add labels***


 

Hello Iwashing,

 

  Welcome to the forums!

 

  Unfortunately, the smarter smartphones get, the more unintentional data they use. Many apps use data in the background, constantly synchronising and keeping your phone updated. Convenient, yes. But they can devour data rather quickly. There are many threads on here (and the internet) regarding data usage management. To start you off, I will refer you here.

 

  Best of Luck!

 

  Hope this helps Smiley

 

Cheers


FidoCatherine
Former Moderator

Hey iwashing

 

The amount of MB used each day is listed on your bill, so you can see the amount of Data used during the month. 

 

You can also track your Data usage during the month by:
1- logging into MyAccount on Fido.ca and click "View Usage"
2- logging into the Fido App to view your usage
3- Dialing *3337 from your Fido phone to hear your usage
 
You can also check our Data usage from the iPhone6! Here's how:
 
- Click on Settings
- Click on "Cellular" 
- You'll see the amount of Data used during the "Current Period" 
- You'll see a list of applications under "Use Cellular Data for:"
(This allows you to see which application is using up the most data)

To calculate how much Data is used since your last billing cycle, you must Reset the "Current Period" once your billing cycle starts again. 
 
I'll send you a PM so we can look into this together 😃