CS name Kai, offered me 2GB EXTRA for 24 months After signed the New contract this black Friday. But after everything was almost done. He apologized that he couldn't give the bonus 2GB EXTRA. I ordered iPhone 8 plus large plan and he just upset me that it's not for me. Instead he offered me $50 Credit only for giving me a false promise. I regret until now. I signed a very expensive contract. Its only 2 days so I'm thinking of canceling my new retention contract. I've been with Fido since 2011. I might go over with Kodoo instead. What's better?
That's definitely not the kind of experience we want you to have.
We'd be sad to see you go. I'd love to take a look at your account and see how we can make things right.
I will send you a PM shortly. Talk to you soon!