Question about account balance

Question about account balance

Question about account balance

SOLVED
mcor2
I'm a Participant Level 1

Question about account balance

It says my balance is 80.75$, however scrolling down it says $198.24  under the view bill interface, Is all I owe whatever my account balance is nad the 198.24 just showing my old bill before it was processed? It is confusing.

Accepted Solution

Re: Question about account balance

Solved by Former Moderator FidoManuel

Hey mcor2!

 

Welcome to the Community!

 

On your last billing cycle, did you make a payment after your due date? 
If yes, that would explain why you are seeing different amounts, the invoice was already generated when you paid. 

Keep me updated!

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1 REPLY 1
FidoManuel
Former Moderator

Hey mcor2!

 

Welcome to the Community!

 

On your last billing cycle, did you make a payment after your due date? 
If yes, that would explain why you are seeing different amounts, the invoice was already generated when you paid. 

Keep me updated!