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Welcome to the Fido technical community,
Can I have the make and the model of the device that you are using?
As well, in order to download games or ringtones from the fido website you will need a browsing plan on your account and you will need to disable the WIFI functionality on your phone. The reason you see this messages is because the site is not able to detect a WAP IP address coming from your phone. All it sees is a WLAN connection IP address. This is why you get this message.
I hope this helps,
For your information, there is no data charges for browsing the Fido portal (fido.mobi) so there is no need to access it via wi-fi. You are free to buy apps and games from other web/wap sites as well no ones forcing you to buy them from fido.mobi.
Actually, while it's free to browse the fido portal, when you try to go beyond the first few pages and enter into pages like "Top Download", data charge will apply, and they will ask you to purchase a data pass if you don't have a data plan. At least that's my experience for Games; not sure if it's the same with ringtones or other downloads.
From my info, it only asks you to purchase a Data Pass or charge you if you open a link that is not within the fido portal. Fido portal has many links to outside pages ie facebook, hotmail, search engine, etc. I do know that there are some images download links that are third party, there very well may be game links from a third party site too, I just dont bother navigating to that area, there is no interest for me to be there. I just stick with that in mind and have never had any problems. Hope That Helps
Although this thread is quite old, I'd like to add a little update since I came across it .
Personalize your phone with the latest ringtones, wallpapers and games. Click here. to download.
For more detail please visit: http://www.fido.ca/web/content/addon/post_pre_downloads
Hope this helps !