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Have made several attempts today to top-up my prepaid account and each time it has ended in failure with a web page "Oops, an error occured" and then the site kicks me out. What's going on? Is this due to the new website changes.
***Edited to add labels***
Solved! Go to Solution.
November 2015
Hey repman!
Interac payment has been removed for the moment due to all the changes going on with the website. We're working on getting everything back up and running as soon as possible!
In the meantime, you can still refill your account with a prepaid voucher Here's how!
Hope this helps!
Hey @repman, how are you trying to refill your account? (voucher, credit card or Interac Online) Have you tried using a different browser?
Hello Rachel,
I have tried this thru Firefox & Chrome. Both came back with the same error after the part when funds are being transferred to Fido. When I go to check my bank balance, it shows as pending and after a few hours, returns back to my account. Fortunately, the money returns but I am being charged by the bank for each transaction. I'm doing this from my Fido account page selecting dollar amount & interac option.
Hey repman!
Interac payment has been removed for the moment due to all the changes going on with the website. We're working on getting everything back up and running as soon as possible!
In the meantime, you can still refill your account with a prepaid voucher Here's how!
Hope this helps!
Hi, it's now Dec 2nd and interac is still not working. When exactly is the interac going to be back up. "We're working on it" is not good enough. Will it be a week or a month? I need to know so I can make the decision whether to cancel with Fido.
Is Interac Online still down? Because this error just happened to me. I never received any notifications that it was going down so I didn't know there was a problem until just now. Funds were taken from my account but no funds were added to my Fido account. Pretty annoyed right now as I need my phone for work.
I kind of figured that. So I went out to bought a voucher.
Thanks.