Solved! Go to Solution.
Welcome to the community!
You'll find your answer over here
Keep an eye on the thread, as soon as we have more info, we'll make sure to update it.
That should fix the problems until we get an update from Samsung.
For the compensation, we will look at what can be done once the problem is resolved, we're working with Samsung and our network partners to resolve it as soon as possible.
I have been having the same issue on my S6 for the past three weeks, and changing my network settings to GSM/HSPA does not appear to have significantly improved the issue. I am still having difficulty sending and receiving texts, most incoming calls are going straight to voicemail, and I am often unable to make outgoing calls.
The fact that the problem has been going on so long for so many people is unacceptable. I expect more from Fido and am not impressed that we have simply been told to wait this out. Being unable to use our phones to make and receive calls and texts is absurd. I hope Fido intends to waive or at the very least discount the monthly bills for those of us who have essentially been without service for weeks.
I hope a solution is coming soon. I have been a happy and loyal Fido customer for several years now but the response to this problem has been disappointing.
Some customers who have updated their Samsung GS6 or GS6 edge to Android 5.1.1 with build number ending in “0I6” are intermittently unable to receive voice calls or SMS.
The current workaround is to disable LTE in the Phone Network Settings by going to Settings – More networks – Mobile Networks – Network Mode - choose GSM/HSPA.
We’ll send a text message to everyone who is affected once the fix is available and pushed from Samsung suggesting that you perform the update and re-enable LTE if it was disabled.
That's all well and good except that disabling LTE isn't solving the problem for many of us. I understand that Fido and Samsung are working on the problem but in the meantime it's unaccpetable that so many people are without working cell phones. We need a better solution.
Hey admin... I'm not sure what Fido thinks is happening but I'm tempted to call on this whole update issue. I have now put my sim card in my old Moto X and guess what? II STILL don't receive calls or texts.
I've been having the same issue. Wife sends me a text message at 10pm, then i get it at midnight. Calls drop, lte keeps dropping. I can't see why this still hasn't been fixed. Not sure who to blame, Samsung, Fido, Google? This is my first foray into the world of android coming over from an iphone and this is brutal. Although Apple had it's own sets of problems when they came out with an update, if it was serious, it would be fixed in a few days whereas we've had to wait more than half a year for the 5.1.1 update only to have it mess up our phones. Why are we paying for LTE when it's not even available to us?!
Hey everyone, we've had a confirmation that some Samsung Galaxy S6 users may be experiencing issues with their device after downloading the latest Android 5.1.1 software update.
We're working with Samsung and our network partners to resolve it as soon as possible.
Thanks again for everyone's patience.