Problems activating spotify premium

Problems activating spotify premium

Problems activating spotify premium

toonbox
Fido Employee

Problems activating spotify premium

Hi there, I am having problems activating spotify premium for a customer. It doesn't let me link to a spotify account. I have tried calling customer care with no luck.

 

 

 



3 REPLIES 3
FidoMatt
Former Moderator

Hi Toonbox, 

 

Are you doing the activation with WiFi off?



Yes, it goes straight to downloading Spotify but does not let me link/log in to my spotify account (skips it all together)



Thanks for the extra info!

 

Just to make sure, you've gone to Fidohub.ca and followed all the steps? And once you get to downloading the app you're not able to link an account?

 

Let me know. Smiley