So when I bought my new iPhone 6s I chose the Fido Pulse Max Plan ( comes with Spotify and vice ). I activated okay no problem at all and I've been using it for a couple months now.
Recently I moved and I've been so busy that I forgot to pay my phone bills, because the bills came to my old address and I completely forgot about it, then Fido called me a couple times but I was in school so I can't pick up the phone, then I was cut from this thing ( couldn't call or text or use data ), which is very understandable because I was late. So I finally went to pay the bill, I can call and text again but now Spotify says " Your subscription with one of our partners has just ended, so you are now using Spotify free ... " ( I mean it started when my number was cut from everything else ). But now I mean everything came back but Spotify still saying I'm a free user. I tried to activate with fidohub.ca with when I type in my number it says " Uh-oh! Please complete all fields. "
How can I get my Spotify Premium back, please help , thanks !!!
Welcome to the Community!
Once your payment is posted on your account it may take a day or two for this service to be restored. You'll also need to turn the phone off and back on to get the premium features back.
I hope this information was helpful.
Hello! I am having the same issue. I was late on my payment.. I just paid and I can make calls and text, but I cannot re-activate my spotify account through fidohub.ca.
Thanks for you help!
I recently activated a plan that provides 6 months free of Spotify premium. I used the premium features for the first day but for some reason I seemed to have gone back to the free subscription. Is someone able to assist me in getting back my premium subscription?
Yes I did but I am getting an error message; "This Spotify account is already associated with another phone number. Try a different account, or create a new one."
I am having the same issue. i fell behind on my bill and when service was restored, my spotify premium no longer worked. when I try to get a new code it tels me to fill in all fields, which I did by entering my phone number
My Spotify Premium account hasn't been working for a while now and I don't understand why. When I went to the Fido store they told me to contact Spotify customer service and now Spotify told me to contact Fido.
Can you tell us what's happening exactly?
- Do you have Spotify Premium included with your pulse plan?
- Are you paying for it as an add on for $9.99
- What happens when you log in and how do you know it's not the premium version.
Let us know!