Problem with my Spotify Premium

Problem with my Spotify Premium

Problem with my Spotify Premium

michaelia12345
I'm a Participant Level 1

Problem with my Spotify Premium

I used to have Spotify Premium but after I change a new iPhone and download Spotify again, I do not have it any more. I use the e-mail which is used to sign up to find back my username. And I login use this username, but still do not have the Premium.

 

 

1 REPLY 1
FidoTerry
Former Moderator

Hey michaelia12345,

 

welcome to the community! Very_Happy

 

If you only changed phones and didn't change plans you should still have access to your Spotify premium account. Are you sure you have the right username? I once created my free version with my Facebook account and created a different username using my Premium account. 

 

Let us know how it goes. Smiley