Problem setting up Voice mail for the first time on my Samsung

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I'm a Participant Level 3 marnierobbins
I'm a Participant Level 3

Problem setting up Voice mail for the first time on my Samsung

I was looking on the fido site about how to set up  my voice mail for the first time . . . it says to hold down number one and then follow the voice prompts.   Problem is that I don't get any voice prompts when I do this.   When I hold the number 1 down a box pops up  on my screen that says "Missing voicemail number.   To configure voicemail press th menu key and select call settings"   So I do this and another box appears that says  "Voicemail number: with a text box under it.   There are no instructions as to what to do.  After looking for answers  I went to http://forums.fido.ca/t5/forums/forumtopicpage/board-id/NonTechnical/message-id/5933#M5933 and tried using every number listed for my province but none of them work.  

I tried entering my phone number in it at which point the following message pops up :ERROR  Voice Mail number Change unsuccessful" so I thought that perhaps I am supposed to input a secret number which I did but . . . I just get the same message.  I don't own a landline so I can't set up my voice mail that way, anyone have any ideas what step I can take next?

 

- Marnie

 

 

 

 

 

Accepted Solution

Re: Problem setting up Voice mail for the first time on my Samsung

Hello,

 

There are many posts about voicemail, check this one out:

 

http://forums.fido.ca/t5/forums/forumtopicpage/board-id/NonTechnical/message-id/9319#M9319

 

Hope this helps!

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Community Specialist
Community Specialist

Re: Problem setting up Voice mail for the first time on my Samsung

Hey marnierobbins,

 

There is a new voicemail number now, which is most likely the one you should be using. Can you try entering +1 416 821-6549   or  +1 647 839-6178 if you have iPhone visual voicemail?

 

Let us know how it goes!



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I'm a Participant Level 3 marnierobbins
I'm a Participant Level 3

Re: Problem setting up Voice mail for the first time on my Samsung

Thanks for the reply but unfortunitly that number does not work.  When I enter it I get the message "Voicemail number change unsuccessful"  By the way, I have a Samsung G3.

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Community Specialist
Community Specialist

Re: Problem setting up Voice mail for the first time on my Samsung

I can try to push the number to your phone over the air. Can you please send me a private message with your account PIN (4 digits) so I can take a look into this for you?



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I'm a Participant Level 3 marnierobbins
I'm a Participant Level 3

Re: Problem setting up Voice mail for the first time on my Samsung

I will do that, thank you Stephen, I appreciate it.

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I'm a Participant Level 1 LadyLoki
I'm a Participant Level 1

Re: Problem setting up Voice mail for the first time on my Samsung

I have the same problem. I cannot get the phone to accept the numbers given for the voicemail set up. I have a Samsung Infuse i997. I actually didn't even know I had voicemail with my plan until recently.

Is there anyway to help me get my voicemail set up?

I am in BC

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Community Specialist
Community Specialist

Re: Problem setting up Voice mail for the first time on my Samsung

Hey LadyLoki,

 

Sorry we missed your post. Were you able to get it fixed?

 

@ Marnie - I sent you a PM last week and haven't heard back. 



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I'm a Participant Level 2 xerip
I'm a Participant Level 2

Re: Problem setting up Voice mail for the first time on my Samsung

Hi,

 

I also have the same problem. Can you send me a text?

 

Thank you,

 

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I'm a Participant Level 2 xerip
I'm a Participant Level 2

Re: Problem setting up Voice mail for the first time on my Samsung

Ok, so it finally worked for me. I called fido and explained to them the problem above. They simply reset my voicemail and I could do the normal steps and it works now.

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Fido Employee Kayla_Fido
Fido Employee
Solution

Re: Problem setting up Voice mail for the first time on my Samsung

Hello,

 

There are many posts about voicemail, check this one out:

 

http://forums.fido.ca/t5/forums/forumtopicpage/board-id/NonTechnical/message-id/9319#M9319

 

Hope this helps!



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I'm a Participant Level 3 marnierobbins
I'm a Participant Level 3

Re: Problem setting up Voice mail for the first time on my Samsung

HI.  Thanks for the link.  I read it and tried it but unfortunitly it does not work for me.   I dialed the number and got to the voice service but then I run into a problem.  I input my phone number when promted to do so and get that reply "That number is invalid" .  I have had this fido plan for almost a year now and my voice mail has never worked.  I have given up due to sheer frustration but it would be really nice if I could get it to work.  Days after getting my new number I had to change it because I was mistakenly given a number for a different area code.  My number was changed - perhaps that somehow is why my voice mail has  never worked.

 

 

 

 

 

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I'm a Participant Level 3 marnierobbins
I'm a Participant Level 3

Re: Problem setting up Voice mail for the first time on my Samsung

Not sure why this says solved - it was never solved.  About a year has passed and I still have no voice mail.   Talked to tech over the phone, talked to tech on chat, talked to tech on this forum . . . but no one seems to be able to fix it.  Also tried going to a fido store.  

 

 

Also tried this link . .  http://forums.fido.ca/t5/forums/forumtopicpage/board-id/NonTechnical/message-id/9319#M9319  Followed the instructions.  When asked to enter my phone number I did and got the reply "this number is invalid"

 

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Fido Employee Kayla_Fido
Fido Employee

Re: Problem setting up Voice mail for the first time on my Samsung

Hey @marnierobbins 

I spoke with FidoStephen, he took a look a second look into your issue. If you could please try the service now.(You may need to power cycle)

Let us know!



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Fido Employee Kayla_Fido
Fido Employee

Re: Problem setting up Voice mail for the first time on my Samsung

Hello @marnierobbins,

Did you have better luck?


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I'm a Participant Level 3 marnierobbins
I'm a Participant Level 3

Re: Problem setting up Voice mail for the first time on my Samsung

Thank you so much!  It worked.  Whoot Whoot!  Nice to have voice service.

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