I just added the Value Pack which comes with voicemail-to-text. I read on the main Fido site that "By subscribing, user accepts messages being processed outside Canada." I have a job that requires confidentiality. Are steps taken to ensure that the privacy of these voicemails is maintained when/where they are processed into texts, and with how they are transmitted internationally? Should I be concerned?
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We take the confidentiality of customer information very seriously. We make sure to comply with all relevant federal and provincial laws and regulations when it comes to this kind of thing.
I hope you find this information useful.
A good rule of thumb is that if you do not encrypt your data yourself, it is not secure/private.
Therefore, do not assume phone calls / SMS / voicemail is private. By definition, voicemail-to-text analyses your voicemail (which is stored on a computer to begin with), and transforms it into a small plain-text file; the servers need access to your voicemail for the system to work. Unless your corporation(s) control all the servers implicated in the process (hint: they don't), then your voicemail is not secure.
So short answer: "are steps taken to insure privacy?" No, because only you (or your employer) can take those steps. As soon as you leave that to a 3rd party, it is not private anymore.
Thanks for your response zyx. Put simply, it sounds like my phone calls / SMS / voicemail are all not private already because they're not encrypted and under my total control. That makes sense. At the same time I recognize that I need to communicate on a daily basis, and to put my trust into a communications company to enable me to do so.
I guess a better way to have posed my question is whether Fido has any procedures/best practices in place to maintain a reasonable expectation of privacy regarding outsourcing their voicemail-to-text outside Canada. I took FidoPierre's answer, above, as a confirmation that they do.