Privacy of voicemail-to-text?

Reply
Highlighted
I'm Helpful Level 1
I'm Helpful Level 1

Privacy of voicemail-to-text?

I just added the Value Pack which comes with voicemail-to-text.  I read on the main Fido site that "By subscribing, user accepts messages being processed outside Canada."  I have a job that requires confidentiality.  Are steps taken to ensure that the privacy of these voicemails is maintained when/where they are processed into texts, and with how they are transmitted internationally? Should I be concerned?

Thanks!!

Accepted Solution

Re: Privacy of voicemail-to-text?

Hey there! 

 

We take the confidentiality of customer information very seriously. We make sure to comply with all relevant federal and provincial laws and regulations when it comes to this kind of thing. Smiley

 

I hope you find this information useful. 

 

View solution in context
Flag this to a Moderator
Message 1 of 8
1,341 Views
Highlighted
Moderator
Moderator
Solution

Re: Privacy of voicemail-to-text?

Hey there! 

 

We take the confidentiality of customer information very seriously. We make sure to comply with all relevant federal and provincial laws and regulations when it comes to this kind of thing. Smiley

 

I hope you find this information useful. 

 



Flag this to a Moderator
Message 2 of 8
1,333 Views
Highlighted
I'm Helpful Level 1
I'm Helpful Level 1

Re: Privacy of voicemail-to-text?

Great! Thanks for your response.
Flag this to a Moderator
Message 3 of 8
1,329 Views
Highlighted
I'm Qualified Level 2
I'm Qualified Level 2

Re: Privacy of voicemail-to-text?

A good rule of thumb is that if you do not encrypt your data yourself, it is not secure/private.

 

Therefore, do not assume phone calls / SMS / voicemail is private. By definition, voicemail-to-text analyses your voicemail (which is stored on a computer to begin with), and transforms it into a small plain-text file; the servers need access to your voicemail for the system to work. Unless your corporation(s) control all the servers implicated in the process (hint: they don't), then your voicemail is not secure.

 

So short answer: "are steps taken to insure privacy?" No, because only you (or your employer) can take those steps. As soon as you leave that to a 3rd party, it is not private anymore.

Flag this to a Moderator
Message 4 of 8
1,319 Views
Highlighted
I'm Helpful Level 1
I'm Helpful Level 1

Re: Privacy of voicemail-to-text?

Thanks for your response zyx.  Put simply, it sounds like my phone calls / SMS / voicemail  are all not private already because they're not encrypted and under my total control.  That makes sense.  At the same time I recognize that I need to communicate on a daily basis, and to put my trust into a communications company to enable me to do so.

 

I guess a better way to have posed my question is whether Fido has any procedures/best practices in place to maintain a reasonable expectation of privacy regarding outsourcing their voicemail-to-text outside Canada.  I took FidoPierre's answer, above, as a confirmation that they do.

Flag this to a Moderator
Message 5 of 8
1,275 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Privacy of voicemail-to-text?

I can't get my voicemail
Flag this to a Moderator
Message 6 of 8
1,241 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Privacy of voicemail-to-text?

So what you going to due about it?
Flag this to a Moderator
Message 7 of 8
1,240 Views
Highlighted
Former Moderator
Former Moderator

Re: Privacy of voicemail-to-text?

Hi @sd3!

 

Can you give more details on what's going on? Do you get an error message when you try to access your voicemails?



Flag this to a Moderator
Message 8 of 8
1,226 Views