Prepaid users cant access my account app?

[TeaTime]

I have a sony xperia pro and im a prepaid user. Whenever i try to access my account app to check my account, it says that prepaid customers cannot access the app and tells me to add a data addon. I was able to use it on my old phone but why wont it work on my new phone?

Thanks in advance.

***Edited to add labels***

[TeaTime]

Hey everyone!

I fell upon this thread and noticed the info is outdated. 

While Prepaid customers don't have access to the My Account app, they do have access to a variety of refill methods. Check them out here  

Cheers! 

[FidoJudhy]

Hey TeaTime!

The My Account application can only be accessed by monthly customers. Prepaid customers may still access My Account on their phones, but only via their browser at http://fido.mobi (WiFi has to be off, it's free of charge on our network).

I hope this helps!

[FidoStephane · Accepted solution]

Hey everyone!

I fell upon this thread and noticed the info is outdated. 

While Prepaid customers don't have access to the My Account app, they do have access to a variety of refill methods. Check them out here  

Cheers!