Prepaid top up query

Prepaid top up query

Prepaid top up query

SOLVED
phastin
I'm a Participant Level 1

Prepaid top up query

I have an annual prepaid plan.  It looks like I will use up my balance before my automatic annual top up.  When I go to top up online there is an option to automatically top up when my balance falls below $1.  The amount of the top up is $10 for 30 days.  Does that mean that any balance left over at the end of 30 days will expire if I don't top up again?  Or will the $10 stay on my account until the balance falls below $1 or my automatic annual top up comes up?

Accepted Solution

Re: Prepaid top up query

Solved by Moderator

@phastin

 

I am so sorry for the mix-up but in this case, if you had added $100 for an annual validity period, the system will take the original expiry date into consideration. 

 

Anytime you make a refill, it’s the furthest expiry date that is always kept in priority.  
 

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2 REPLIES 2
FidoPierre
Moderator

@phastin

 

I am so sorry for the mix-up but in this case, if you had added $100 for an annual validity period, the system will take the original expiry date into consideration. 

 

Anytime you make a refill, it’s the furthest expiry date that is always kept in priority.  
 



FidoPierre
Moderator

Hey @phastin

 

Welcome to the Community. 

 

In this case, the balance would expire within 30 days. 

 

I hope this helps clear things up a little. Smiley