Prepaid Voice mail is not working

Prepaid Voice mail is not working

Prepaid Voice mail is not working

Ogrelink1
I'm a Participant Level 3

Prepaid Voice mail is not working

Hi,

 

Has anyone here had an issue with the voicemail is not reacheable when people is calling your phone? I am on prepaid plan with fido and I have setup my voice mail and everytime I listen to my voice mail, there's always nothing in the voice mail. People who called my number always says that there is no voice mail setup. Is there another step needs to be done to setup the voice mail?

 

Thanks,

 

Yudianto

3 REPLIES 3
FidoClaudia
Moderator

Hey @Ogrelink1,

 

It looks like the calls are not being forwarded to your voicemail at the time.

 

To activate the call forward, you'll need to dial the following code on your device:

 

*004*4168216549# then Send if you have a regular voicemail

 

OR

 

*004*6478396178# then Send if you have a Visual Voicemail for iPhone.

 

Let us know if this fixes the issue Smiley



Ogrelink1
I'm a Participant Level 3

Hi @FidoClaudia,

 

I am not using iPhone, so I tried the first number and got the following error 

 

Call forwarding
Connection problem or invalid MMI code. II double check that I put the correct number. Can you check what happen there?

 

Thank you

Thanks for getting back to us!

 

We'll have to take a closer look at your account, it seems your voicemail may not be active on our end.

 

I'm sending you a PM so we can take a look! See you there Smiley