Premium Voicemail-To-Text not working on new android phone/account

Premium Voicemail-To-Text not working on new android phone/account

Premium Voicemail-To-Text not working on new android phone/account

Stella09
I'm a Participant Level 2

Premium Voicemail-To-Text not working on new android phone/account

Hello, I recently switched from Rogers to Fido when I got a new Samsung G7.  Familiar topic it seems - the value pack Premium Voicemail to text is not working, i just get the "Msg notice" in my text box.  From previous threads I wonder if I too am a victim of this nefarious 'mini-mail' setting.  Tried calling customer service a few times but don't have the 2-hr wait times to waste so hoping there's another way to fix this Smiley

 

Thanks if you can help

3 REPLIES 3
FidoMaria
Former Moderator

Hi @Stella09 & welcome to the Community!

 

For the Premium Voicemail to Text, your data needs to be enabled since you'd receive it as an MMS. Is data enabled in your settings? Smiley



Stella09
I'm a Participant Level 2

Hi thanks for responding... as far as i can tell my data is enabled... Settings\Connections\Data usage\Mobile data = ON.  I can't find anything else under Settings that refers to "Data enabled".  Also, I've received group texts which are in MMS format.

 

Is there anything else I can try?

@Stella09 Thanks for checking!

 

I'll send you a PM to take a closer look at your account. Chat soon. Smiley