Got a second line on my account for my mother as she wants to drop her home phone and just go with a cellphone. A Fido rep told me it wouldn't be a problem to port the home number but now that I have the phone and call in I'm told I can't port the number because it's either cancelled or past due. Neither of those things are true.
What's the deal?
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Welcome to the Community!
This is based on the answer we get when trying to port your number.
Here's a list of things that can prevent the port from going through:
-Account flagged for Fraud
-Name and address do not match
Have you tried contacting the previous carrier to know why they are holding your number?
The phone service is not pending deactivation, I haven't mentioned to them anything about porting out or cancelling.
The bill has been paid for the past 4 years without any past dues or suspensions or the like.
Account is not flagged for fraud.
Name and address are correct on the NRTC account, but no one asked me from Fido what they were. They are not my name, they are under my mothers.
It is a landline. The name on my Fido account and address differ from the account of the landline. The second line on my account is the one I want to replace with the landline.
I'm really sorry for the confusion @Mobscenity,
If the port request is from a landline, the landline billing name must be the same as the billing name at Fido.
If they don't match, we won't be able to proceed.