My number was ported a couple of hours ago to Fido. When I check the port status on the website it says error for the number. I called the potability centre and they say everything is alright. But when I call *611 and input my number, its not found in the system or when I check my account online, it still shows my old number and nothing about my plan and device info.
I currently have Fido network. I am able to send and receive calls and texts but I am worried if I am being charged additional for these services since my number is not recognized in the Fido database. Please help
Hey @parteekd ,
Thanks for reaching out .
Can you confirm that the number is ported in ? If so, it's normal that there's a delay before it shows in the system on our end, it would take at least 24 hours to reflect.
Also, can you clarify what's the error message that you see?