Port Number. Nothing is happening

[squallzell]

Hi.

I switched plans to a fido plan from koodo 3 hours ago and my number still has not been ported. I have received a temporary phone number that is not linked with my old phone number. I am wondering how long does it take? If its possible to just cancel my fido account and keep my old number on koodo, this number is very important for business.

[squallzell]

Hey @squallzell ,

Welcome to the Community.

It could take between 2 to 4 hours and up to 7 days depending on the complexity of the port in. Most port ins are done between 2-4 hours, specially when it's from mobile to mobile.

Did you reach out to your previous provider to see why the number's been cancelled? 

Keep us posted! 

[FidoRanya · Accepted solution]

Hey @squallzell ,

Welcome to the Community.

It could take between 2 to 4 hours and up to 7 days depending on the complexity of the port in. Most port ins are done between 2-4 hours, specially when it's from mobile to mobile.

Did you reach out to your previous provider to see why the number's been cancelled? 

Keep us posted! 

[squallzell]

My old number has not been ported and has been disconnected by koodo. I did not cancel my number. what is going on?