Poor choices for current loyal customers

[120]

Is it just me or has Fido stopped caring for their loyal customers and stopped giving out the awesome plans they once used to? I called today in hopes of switching over to the new $45 promo with 1GB data usage but I was told it is only for new customers or if I purchased a phone. I refused due to the lack of selection of phones and asked if they could just honor this promotion with the use of my current BYOD plan. The rep said I couldn't and instead tries to sell me the same plan for $55/month. 

What is going on here? Are you telling me I should just leave and sign up with a different company just so I can get this current deal? Is it really worth losing a long time customer over $10?

[FidoManuel]

Hey @120!

It would be my pleasure to take a look at your account We really appreciate the fact that you've been with us for so long

I'm sure I can find something that will suit your needs and budget!

I'll be sending you a PM in a few minutes

[Ana6]

I hope that you got your deal, 

fido is is good company, but they should appreciate a loyal customers before they go away for find better service and get their promises accomplished.