Poor choices for current loyal customers

Service interruption

An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Poor choices for current loyal customers

Poor choices for current loyal customers

I'm a Participant Level 1
I'm a Participant Level 1

Poor choices for current loyal customers

Is it just me or has Fido stopped caring for their loyal customers and stopped giving out the awesome plans they once used to? I called today in hopes of switching over to the new $45 promo with 1GB data usage but I was told it is only for new customers or if I purchased a phone. I refused due to the lack of selection of phones and asked if they could just honor this promotion with the use of my current BYOD plan. The rep said I couldn't and instead tries to sell me the same plan for $55/month. 

What is going on here? Are you telling me I should just leave and sign up with a different company just so I can get this current deal? Is it really worth losing a long time customer over $10?




Former Moderator

Hey @120!


It would be my pleasure to take a look at your account Smiley We really appreciate the fact that you've been with us for so long Smiley

I'm sure I can find something that will suit your needs and budget!


I'll be sending you a PM in a few minutes Smiley

I'm a Participant Level 2

I hope that you got your deal, 


fido is is good company, but they should appreciate a loyal customers before they go away for find better service and get their promises accomplished.