Plan no longer considered a Max plan for upgrade.

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I'm a Contributor Level 2 yolo22
I'm a Contributor Level 2

Plan no longer considered a Max plan for upgrade.

I have 2 numbers on the same plan that renew 1 year apart.

One of my numbers was up for renewal last year and I was able to upgrade to a new phone. My plan was considered a Max plan for the upgrade and always has been.

 

This year my second number is up for renewal, but I am being told that my plan is no longer considered a Max plan, making the upgrade fees for a new device much higher.

 

What's going on here? I don't really have any incentive to stay with Fido if this is the case.

 

 

 

Accepted Solution

Re: Plan no longer considered a Max plan for upgrade.

Hey Guys!

 

The requirements for your plan to be considered under the Max plan category for an upgrade are subject to change without notice.

 

Since this requirement is an internal business rule, it's not something that is posted online.

 

If you have a separate voice plan and data plan, you need to have a combined monthly service fee of $70 for these two services in order for your plan to be considered a Max plan.

 

@yolo22 I'll send you a PM shortly so we can take a look in your account. Smiley

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Message 1 of 14
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Plan no longer considered a Max plan for upgrade.

@yolo22

 

If your plan was originally a max plan it should still be that, hopefully a mod can look intot hat and get it sorted out for you.

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Former Moderator FidoMaria
Former Moderator

Re: Plan no longer considered a Max plan for upgrade.

Hi @yolo22!

 

Do you have a Max plan, or a grandfathered voice plan with a data add-on?

 

The policies regarding which voice plans with data add-ons qualify for a Max plan subsidy have changed, which may explain why your plan is no longer considered a Max plan.

 

Let me know!



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Message 3 of 14
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Plan no longer considered a Max plan for upgrade.

@FidoMaria so some grandfather voice + data addon plans might have a change in plan types.

What about grandfather plans with the data built in will those be afftected also?

Is the policy change posted anywhere online that I can see?

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Message 4 of 14
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I'm a Contributor Level 2 yolo22
I'm a Contributor Level 2

Re: Plan no longer considered a Max plan for upgrade.

Actually I think I might have a voice plan with data add on, but it has been considered a max plan for every previous upgrade. Can you check it for me?
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I'm a Contributor Level 2 yolo22
I'm a Contributor Level 2

Re: Plan no longer considered a Max plan for upgrade.

I would also like to see some notification of the policy change!
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Message 6 of 14
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Moderator
Moderator
Solution

Re: Plan no longer considered a Max plan for upgrade.

Hey Guys!

 

The requirements for your plan to be considered under the Max plan category for an upgrade are subject to change without notice.

 

Since this requirement is an internal business rule, it's not something that is posted online.

 

If you have a separate voice plan and data plan, you need to have a combined monthly service fee of $70 for these two services in order for your plan to be considered a Max plan.

 

@yolo22 I'll send you a PM shortly so we can take a look in your account. Smiley



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Message 7 of 14
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I'm a Participant Level 3 pmwchow
I'm a Participant Level 3

Re: Plan no longer considered a Max plan for upgrade.

I do have a voice + data plan that is $70. Does that qualify for a +$35 plan?

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Message 8 of 14
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Former Moderator FidoMaria
Former Moderator

Re: Plan no longer considered a Max plan for upgrade.

Hi @pmwchow!

 

Sorry for the delay in getting back to you. If you're looking to upgrade, a voice + data add-on would be considered a Plus10 plan. In order to get a Plus35 subsidy on the phone, you'd need to switch to a plan currently offered in that category.

 

Hope this helps. Smiley



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I'm a Participant Level 3 pmwchow
I'm a Participant Level 3

Re: Plan no longer considered a Max plan for upgrade.

Then, would I be able to convert my Plus10 Plan to a BYOP plan to reduce the monthly fee (i.e. are you still offering 10% off for BYOP)?

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Message 10 of 14
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Moderator
Moderator

Re: Plan no longer considered a Max plan for upgrade.

Hey @pmwchow

 

A BYOP plan stands for ``Bring Your Own Phone``. If you currently do not have an agreement on your line you can definitely switch to a BYOP plan! Smiley 

 

You can check out all of our current plans and their pricings right from here

 

Let us know if you'd like to go over the details of any one particular plan and I'll send you a PM so we can check it out together! 



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Message 11 of 14
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I'm a Participant Level 3 pmwchow
I'm a Participant Level 3

Re: Plan no longer considered a Max plan for upgrade.

I would like to keep my existing plan (voice + data)  after my contract (i.e. BYOP) and not pay the (+10) subsidy portion...Not interested in the current BYOP plans...

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Message 12 of 14
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Moderator
Moderator

Re: Plan no longer considered a Max plan for upgrade.

Hey @pmwchow

 

Thank you for clarifying this! I'll send you a PM so we can take a closer look. Smiley 



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Message 13 of 14
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I'm Helpful Level 1
I'm Helpful Level 1

Re: Plan no longer considered a Max plan for upgrade.


@pmwchow wrote:

I would like to keep my existing plan (voice + data)  after my contract (i.e. BYOP) and not pay the (+10) subsidy portion...Not interested in the current BYOP plans...


What are your grandfathered plan features and what do you need? I also found out the hard way that my grandfathered $50 Smart Plan only qualified as a "Plus 10" plan despite it showing as a "Plus 15" under My Account. There is a $50 loyalty plan called "FIDO PULSE PLUS15 PLAN" which is similar to my grandfathered $50 Smart Plan, but both only have 1GB of data (unltd Canada talk/global text). Just ask and there might be a loyalty plan around the $70 range that qualifies as a Plus 25 or Plus 35 (assuming that you want to renew and get another phone).

 

I'm fine with 1GB because I have wi-fi at home and work, and there's tons of free wi-fi hotspots everywhere that I never go over. Even with the 500MB/500MB gift for Nov/Dec, I haven't gone over my first 500MB yet so I haven't even dipped into my Nov billing period 1GB allotment.

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Message 14 of 14
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