Plan change to prepaid plan

[Bird721]

Hi,
I want to change my plan monthly plan to the prepaid plan. I have been trying to call customer service on the phone but the never get through because waiting time is over 2 hours. Can I do it myself on the Fido.ca wed site and how? Thank you. 

[amankumar991]

I'm also trying the same ....call waiting is too much and not able to do it online .

[FidoNick]

I'll send you both a PM! See you there  

[FidoMaria]

Hi @Bird712 & @amankumar991; Welcome to the Community!

Were you able to reach someone? If not, let me know and I'll send you a PM.

[amankumar991]

hi Maria 

I tried thrice and call is always goes to waiting for more than 15 minutes.

thanks

[Bird721]

Never able to reach anyone on the phone keep saying that waiting time is over 2-3 hours. It’s really ridiculous have to wait for such a long time. Very horrible customer service for such a big company. Can I do it online? I just want a simple answer.