Plan change to prepaid plan

Plan change to prepaid plan

Plan change to prepaid plan

Bird721
I'm a Participant Level 2

Plan change to prepaid plan

Hi,
I want to change my plan monthly plan to the prepaid plan. I have been trying to call customer service on the phone but the never get through because waiting time is over 2 hours. Can I do it myself on the Fido.ca wed site and how? Thank you. 

 

 

5 REPLIES 5
amankumar991
I'm a Participant Level 2

I'm also trying the same ....call waiting is too much and not able to do it online .

I'll send you both a PM! See you there Smiley 



Hi @Bird712 & @amankumar991; Welcome to the Community!

 

Were you able to reach someone? If not, let me know and I'll send you a PM. Smiley



amankumar991
I'm a Participant Level 2

hi Maria 

 

I tried thrice and call is always goes to waiting for more than 15 minutes.

 

thanks

Bird721
I'm a Participant Level 2

Never able to reach anyone on the phone keep saying that waiting time is over 2-3 hours. It’s really ridiculous have to wait for such a long time. Very horrible customer service for such a big company. Can I do it online? I just want a simple answer.