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Plan Change

I'm a Participant Level 3
I'm a Participant Level 3

Is it possible to change a plan although I just recently upgraded to a new plan? I had a terrible experience when I was upgrading during cyber Monday and now I feel shafted by the promotion with the 10gigs plan going on. I tried calling but seems like it really busy that the call isn't going through. Was hoping if they would let me have more data without any penalties 


I'm a Participant Level 2
I'm a Participant Level 2


My husband and I have been trying to change our plans to the 10gb for $60 a month. I was on the phone for over 2 hours and all of a sudden you were closed. Self-serve isnt working either. It reads "woops something went wrong. Help! We have been faithful customers. Ps. Thank you! I know yall are trying your best with such high demand.

I'm a Participant Level 3
I'm a Participant Level 3

Good Luck. I too am a Faithfull Customer 9+years and counting...No Luck all lines are Shut Down...Guess I will wait till the dust settles and then speak to the Office of the President...I am sure they WILL accomodate considering I work in Corporate Retention for Several TeleCom Companies.


Best of luck

Hey @Gunner357 and thanks


I'm sorry that you couldn't reach  anyone yet.


We are getting a lot of requests for the holiday deals. We are doing our best to assist you ASAP.


I'm sending you a PM now to get this looked into.

Talk to you soon.



I'm a Participant Level 3
I'm a Participant Level 3

Hii Kenny,

The form is filled out I also recieved a responce from Racheal who asked me to do the same thing.

So once all the dust has settled I should have the following Plan:Correct?

Fido Pulse 10 GB - Medium
$60.00/Month + Taxes $7.80 =  $67.80
  • 10 GB
  • Overage Rate : $7/100 MB
  • Unlimited CanadaWide Minutes
  • Unlimited Text, Picture and Video Messages from Canada to U.S. & Intl Mobile Numbers
  • Fido Roam - Live like a local and stay connected when you’re abroad with Fido Roam.
  • Fido Pulse - Now get you 5 extra hours of data—for FREE. That's 1 hour, 5 times a month with Data Bytes. Sign up for Spotify Premium for the first time and get 6 months of FREE music.5

  • Unlimited Circle Calling
  • Call Waiting
  • Conference Calling
  • Call Display
  • Voicemail

Hi @Gunner357!


I sent you another PM. Smiley


Hello @Bunnta,


Welcome to the community!


If you are currently in a contract then you will need to pay it off to switch to the $60 10GB but Fido also have a $85 10GB plan and depending on the type of plan you have you might be able to switch to that without incurring any fees.

I'm a Participant Level 3
I'm a Participant Level 3

I suppose it's not possible since I'm already on a large plan. About paying the phone off, can it be paid off monthly or a lump sum only? 

It has to be in a lump sum.

I'm an Expert Level 2
I'm an Expert Level 2

if u are on a contract the plan is $85 for 10 gigs (5 gig plus 5 gig bonus)



I'm a Participant Level 3
I'm a Participant Level 3

I'm currently 85$ for 3 gigs. Are you saying it's possible?

Sure it is possible to switch to the $85 10gb plan if you will incur any fees all depends on the type of plan you currently have.