Phone upgrade with existing plan

Phone upgrade with existing plan

Phone upgrade with existing plan

LordDave
I'm a Participant Level 1

Phone upgrade with existing plan

4 year loyal customer wish to upgrade and keep same plan $56 2 gb unlimited Canada wide and called to see what Tab I'm considered as and they tell me tab 10 I believe I should get the same discount as the tab35/promo25 rate for my upgrade due to fact being a loyal customer I feel cheated and thinking about leaving for I for this reason

 

 

1 REPLY 1
FidoPierre
Moderator

Hey @LordDave

 

This is not the way we want you to feel! We value all of our customers and definitely appreciate customer loyalty! That being said all of our phone subsidies are attached to specific plan categories with a TAB24 agreement. 

 

We would hate to see you go and I'll send you a PM so we can take a closer look into your options together.