Phone support

Phone support

Phone support

SOLVED
Wolfgang1
I'm a Participant Level 2

Phone support

I just tried to get a life person calling 611. THE WAIT TIME IS 1 HOUR AND 30 MINUTES! That's not support, it's a joke telling customers that Fido does not want to field calls.

 

 

***Edited to add Labels***

Accepted Solution

Re: Phone support

Solved by I'm a Participant Level 2 Wolfgang1

OK, you must have had a bad day. Today I got the option of a call back and I was on the phone with Lauren for 1:17 hr! She was extremely patient and sorted out a tricky problem which was caused by previous phone support people. I think this is now settled and Lauren was great!

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3 REPLIES 3
FidoMaria
Former Moderator

Hi @Wolfgang1

 

So sorry that we couldn't get back to you sooner. We've been getting an unusual volume of requests through all channels and are trying to get back to everyone asap.

 

Is there anything that I can help you with?



Wolfgang1
I'm a Participant Level 2

OK, you must have had a bad day. Today I got the option of a call back and I was on the phone with Lauren for 1:17 hr! She was extremely patient and sorted out a tricky problem which was caused by previous phone support people. I think this is now settled and Lauren was great!

@Wolfgang1


Again, really sorry for the waiting time.

We are always working to answer you ASAP. We received more requests than usual.


Happy to see that you were able to reach a representative.

 

If you still need assistance, don't hesitate to let us know Smiley