Phone suddenly shows Unregistered SIM

[tsunng]

Hey there,

I recently switched to Fido about a week or so ago with no problems whatsoever. Yesterday my phone started showing Unregistered SIM and now cannot receive texts or call.

Is there a solution for this? 

[FidoManuel]

Hey there! 

Welcome to the Community!

Is that an unlocked phone you are using with us? Which model of phone is it?

Are you the original buyer of the phone?

[tsunng]

Hi!

Yes, I unlocked my phone to switch to Fido, it was done through Rogers. I'm currently using a Samsung Galaxy S4 and am the original buyer, yes!

[FidoManuel]

I'll send you a PM in a few minutes to look into that with you  

[Tero]

Hi,

I have a Samsung Note 4 and my phone is locked to FIDO. My phone shows the message 'Unregistered Sim'. Please help!

Thank you.

[FidoChristina]

Hey Tero

Have you activated your SIM card yet?

Did you try removing it and placing it back in the phone?

Let me know and if you're still having issues, i'll send you a private message

[Tero]

Hi Christina,

Yest I did try removing it and placing it back. I'm still experiencing the issue. I believe my SIM was activated in store in September 2015

Thank you

[FidoChristina]

Thanks Tero!

Do you have a monthly or a prepaid service with us?

[Tero]

Hi Christina,

It is a monthly plan-but not contract.

[FidoChristina]

Okay thanks for the details!

I'll send you a private message in a few minutes so we can sort this out!

[Tero]

Hi Christina,

I dont think I have received a private message just yet.

[FidoChristina]

Thanks Tero!

This SIM card is active.

I've reset the signal on my end. Can you please remove the SIM card from the phone and place it back in?

Let me know if the problem persists!

- Christina

[Tero]

Hi Christina,

I've removed the sim and put it back. The problem continues =(

T

[FidoChristina]

Hey Tero

Thanks for letting me know!

Ive sent it again

- Christina