Phone stolen and they didn't cancel on request

Phone stolen and they didn't cancel on request

Phone stolen and they didn't cancel on request

Straya
I'm a Participant Level 1

Phone stolen and they didn't cancel on request

Hey guys, looking for help here. I was in Canada in December and January and signed up for a 6 GB Sim. I was told it would be reoccuring monthly until I cancelled, which I planned to donate the end of January. However a week later my phone was stolen from the hostel. I went to a Fido store and cancelled my sim card the next day. Was told all was fine and I'd only been charged the initial month. However I'm now back in Australia and have just received an email saying I somehow owe them $342 for december, January and now February. Which makes no sense, seeing as December was already paid and was supposed to be $85 for 45 days, and they should have cut the Sim off after that anyway. Worried the charge will keep building up unless I do something about it which is difficult from Australia. Cheers.

2 REPLIES 2
FidoAmanda
Former Moderator

Hey @Straya!

 

Do you still need help with this?

 

Don't hesitate to reply to our PM so that we can check it out with you!



FidoPamela
Former Moderator

Hey @Straya

 

Welcome to the Community Smiley 

 

That doesn't sound right at all. I will send you a PM so we can take a look at what happened there. 

 

Chat soon!