Phone service suspended

Phone service suspended

Phone service suspended

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I'm a Participant Level 3

Phone service suspended

Hey, my phone's service may have been suspended due to unpaid bills. Will i be charged even though i dont receive the service or will it be free of charge until i reactivate my phone? 

 

 

 

Accepted Solution

Re: Phone service suspended

Solved by Community Specialist

Your monthly services will continue to be billed.

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I'm a Participant Level 1

I have the kinda similar situation but the only difference is I suspended my service due to my phone got stolen. In not in a contract with them cuz I bought my phone from apple. And now when I got my bills , I saw that they still charging me even I suspended my service a month ago. Can someone please help me find out if they have the right to still charge me cuz to me, I think that’s insane.

Hi there @Mave6969 and welcome to the Community! 

 

Reporting your phone lost or stolen means a restriction is added to your account. The purpose of this restriction is to prevent anyone from using your misplaced phone. In other words, your phone is "locked" until you find it, or replace it. 

 

Reporting your phone lost or stolen does not cancel your account, which is why the invoicing continues. 

 

I hope that clarifies! 

 

 



Community Specialist

Your monthly services will continue to be billed.



I'm a Participant Level 3

Oh great so I can't call anyone but I still have to pay. Great extortion methods. I wonder what other tricks fido's goty under his sleeve.
I'm an Expert Level 2

id say its not specific to fido, so no need to blame them,  its pretty much common practice among all of the wireless carriers to suspend for non-payment,  heck it even says in the terms of service you agreed to that this can and will happen, did you not read that?

I'm a Participant Level 3

I must have missed it in the sea of fine print text. Then again it's still rediculous that I have to pay for a service that I don't even have.
I'm a Participant Level 3

That's what happens when you don't pay your bills. Welcome to the real world.
I'm a Participant Level 3

Well if you seem to know a lot about "the real world". But i will reveal to you something you may not heard of. Its called "financial cutbacks". that is when you lose a job, out of the blue,and is in the process of looking for a new one, without a penny in your skyrocket, bills can be a pain in the arse. Hence, in the contract the is a total sum that you will end up paying regardless of the time. All I was looking for is an answer if it is possible to get a time extension. But I got a lot more than an answer, I got to learn from your pearls of financial wisdom. So thank you for being so helpful and improving my sutuation by a mile. Have a nice day.
I'm an Expert Level 2

Lots of us have financial hardships too, your not the only one.  I too went through tough times.  What I did was scale back my cellphone plan, instead of paying 100/mo for all the bells and whistles and latest calling plans i scaled it back to $25 a month, it was less painfull on my wallet, yes i had to sacrifice features and talk time and i had to settle for a dinky used phone worth $20 bucks instead of the flashy fancy iphone that everyone else was using. but i managed to pay my bills on time and when i couldn't i would call up customer service and let them know.   posting a message on here is not the same as calling customer service, they have no idea about your financial situation unless you specifically call them, they will not know because of a post you made on a public board, especially since they have no way of knowing who you are as well.  

I'm a Participant Level 3

Thanks for the insight man. I'll call them and figure all this out.

I'm a Participant Level 3

So you signed a 2-3 year contract agreement saying that you'd pay your bill each month, then when you didn't pay they suspended your service, and now you're mad because they suspended you because you haven't been paying?

I'm an Expert Level 2


@emil2013 wrote:
I must have missed it in the sea of fine print text. Then again it's still rediculous that I have to pay for a service that I don't even have.

Wait a sec, I am pretty sure tyou said you didnt pay.  so i think your mixed up, if you DONT pay, your service gets suspended, if you PAY, you get re-connected, pretty simple, eh?