My phone stopped working out of nowhere about 3 weeks ago, I took it to my nearest fido store and they said the guaranty still covered the repair. I loaned another phone while they fixes mine and they said it would be about a week, two max, but it's been three and I still don't have any news. The phone I am loaning is a Sony Xperia. Since the first day I had it it does random stuff like just turning off our of nowhere and it freezes a lot. I didn't complain because I thought it would be for a short time of period, but now it it taking too long and today I was watching a video and the sound stopped working all of a sudden and now it reallu won't work at all. No matter what I do, there is no sound. I am worried that there might be some sort of consequence though I have really taken good care of the phone. I hope you guys can help me, I ask the store and they said it shouldn't be much longer, but I would really really like my phone back.
Real sorry to learn about your phone!
The repair delays are usually 10 business days so it's definitely odd that you didn't get the phone back yet.
I'll send you a PM shortly to check out your account together