Phone number change - plan and balance gone, service not working

Phone number change - plan and balance gone, service not working

Phone number change - plan and balance gone, service not working

Luke3
I'm a Participant Level 1

Phone number change - plan and balance gone, service not working

Hi,

 

I've changed my phone number from Ontario to Alberta area code. I did it online so I don't have to pay any fee for this.

However now my balance is gone and my plan has changed as well. I cannot change anything in my account online anymore and my phone's not working (calling or texting's not working due to insufficient balance - where did it go?). I was supposed to get a confirmation email from Fido but it never came.

 

Does anybody have any idea what went wrong? Where's my balance gone and why is the service not working?

It is a pre-paid plan.

 

Thanks.

 

10 REPLIES 10
Crazycatlady104
I'm a Participant Level 1

Is anybody able to help me???? Exactly the same thing is happening to me

We're here to help @Crazycatlady104! Very_Happy

 

I'm sending you a PM right away, see you there!

 

 



FidoSamantha
Former Moderator

Hey @Luke3

 

Welcome to the community Very_Happy 

 

That definitely doesn't sound right. I'll need access to your account to see what's going on. 

 

I'll send you a PM in just a bit!



Kk36
I'm a Participant Level 3

I have the same problem could you help me

FidoRanya
Former Moderator

Hey @Kk36 ,

 

Can you tell us more about what's going on with your phone number change? 



Kk36
I'm a Participant Level 3

I changed my number and now I can't make calls or text

FidoRanya
Former Moderator

I'll send you a PM to help @Kk36



Kk36
I'm a Participant Level 3

Could you please hurry im losing out on alot of money for this inconvience it's quite aggravating I just want to get this over with

FidoRanya
Former Moderator

Our PM was sent @Kk36 . If you need more  immediate assistance you would have to contact customer service through one of these channels listed here



Kk36
I'm a Participant Level 3

Okay thank you