Phone number change - plan and balance gone, service not working

[Luke3]

Hi,

I've changed my phone number from Ontario to Alberta area code. I did it online so I don't have to pay any fee for this.

However now my balance is gone and my plan has changed as well. I cannot change anything in my account online anymore and my phone's not working (calling or texting's not working due to insufficient balance - where did it go?). I was supposed to get a confirmation email from Fido but it never came.

Does anybody have any idea what went wrong? Where's my balance gone and why is the service not working?

It is a pre-paid plan.

Thanks.

[Crazycatlady104]

Is anybody able to help me???? Exactly the same thing is happening to me

[FidoNick]

We're here to help @Crazycatlady104!

I'm sending you a PM right away, see you there!

[FidoSamantha]

Hey @Luke3! 

Welcome to the community  

That definitely doesn't sound right. I'll need access to your account to see what's going on. 

I'll send you a PM in just a bit!

[Kk36]

I have the same problem could you help me

[FidoRanya]

Hey @Kk36 ,

Can you tell us more about what's going on with your phone number change? 

[Kk36]

I changed my number and now I can't make calls or text

[FidoRanya]

I'll send you a PM to help @Kk36 ! 

[Kk36]

Could you please hurry im losing out on alot of money for this inconvience it's quite aggravating I just want to get this over with

[FidoRanya]

Our PM was sent @Kk36 . If you need more  immediate assistance you would have to contact customer service through one of these channels listed here. 

[Kk36]

Okay thank you