Phone number change online

[Phil81]

Hello,

Each time I wan to change the number online there is an error message "Oups sorry, try next time". Is there a problem online? When will we be able to change our number phone?

Thanks

Philippe

[KAPABLE-K]

Can you try using a different browser and see if you still get the same error.

[Phil81]

No It does not work either with Chrome or with IE. The exact message is "Oh-oh! Some error occurred. Please try again later." 

[FidoPierre]

Hey @Phil81

Changing your phone number should be available online for all of our monthly accounts, however it is currently temporarily down for our prepaid accounts. 

If it is still giving you trouble from a different browser I'll send you a PM so we can take a closer look at this together.  
 

[Phil81]

I reply you by message.

Thanks for your concern