Phone number change online

Phone number change online

Phone number change online

Phil81
I'm a Participant Level 2

Phone number change online

Hello,

 

Each time I wan to change the number online there is an error message "Oups sorry, try next time". Is there a problem online? When will we be able to change our number phone?

 

Thanks

Philippe

 

4 REPLIES 4
KAPABLE-K
MVP

Can you try using a different browser and see if you still get the same error.


Phil81
I'm a Participant Level 2

No It does not work either with Chrome or with IE. The exact message is "Oh-oh! Some error occurred. Please try again later." 

Hey @Phil81

 

Changing your phone number should be available online for all of our monthly accounts, however it is currently temporarily down for our prepaid accounts. 

 

If it is still giving you trouble from a different browser I'll send you a PM so we can take a closer look at this together. Smiley 
 



Phil81
I'm a Participant Level 2

I reply you by message.

Thanks for your concern