Phone messages not sending??

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I'm a Participant Level 2 bjg0001
I'm a Participant Level 2

Phone messages not sending??

Does anyone have any idea why I can't text message my friend? It keeps saying "unable to send text message"

 

 

 

 

Accepted Solution

Re: Phone messages not sending??

i just spoke to an agent from Fido, I called another number and actually spoke to a person, they know that its a problem and that they are trying to fix it, but they are not sure how long this will take.

Hope everyone can see this message!

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Message 1 of 12
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I'm a Participant Level 2 Muzamil
I'm a Participant Level 2

Re: Phone messages not sending??

hey the same thing is hapenning to me right now...its not working for anyone

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Message 2 of 12
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I'm a Participant Level 2 SLS
I'm a Participant Level 2

Re: Phone messages not sending??

Anyone know what the problem is with the text messages? Are they fixing it? 

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Message 3 of 12
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I'm a Participant Level 2 carebear
I'm a Participant Level 2

Re: Phone messages not sending??

Yes, I am having the same problem. But the thing is how are we suppose to fix this when fido is closed?

Fido should always be open for technical service!

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Message 4 of 12
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I'm a Participant Level 2 Muzamil
I'm a Participant Level 2

Re: Phone messages not sending??

they are closed at this time....its a weekend...dammit these guys!

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Message 5 of 12
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I'm a Participant Level 2 Muzamil
I'm a Participant Level 2

Re: Phone messages not sending??

what technical support loll.....i dont think they have that branch
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Message 6 of 12
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I'm a Participant Level 2 SLS
I'm a Participant Level 2

Re: Phone messages not sending??

Shouldn't there be a 24 hour service? I am pretty sure other companies are 24 hrs a day!!  This is ridiculous!!!  

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Message 7 of 12
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I'm a Participant Level 2 carebear
I'm a Participant Level 2
Solution

Re: Phone messages not sending??

i just spoke to an agent from Fido, I called another number and actually spoke to a person, they know that its a problem and that they are trying to fix it, but they are not sure how long this will take.

Hope everyone can see this message!

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Message 8 of 12
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I'm a Participant Level 3 Mo-Yassin
I'm a Participant Level 3

Re: Phone messages not sending??

im in ontario its 7:45 pm and it works now :D!!!

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Message 9 of 12
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I'm a Participant Level 2 Ginger17
I'm a Participant Level 2

Re: Phone messages not sending??

Mine isn't working and I'm in ontario too!it won't allow me to send messages because it says i need the service number:/

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Message 10 of 12
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Community Manager (Retired) FidoErin
Community Manager (Retired)

Re: Phone messages not sending??

@Mo-Yassin

 

Glad to hear it!

 

@Ginger17

 

Thanks for participating in our Technical Community Forums.


Our community is dedicated to technical issues.

 

Please contact our Fido Live Chat where a representative will be able to help you out.

 

You can reach them on fido.ca through the my account section.

 

Or, you can send us an email through our contact us page.

 

Cheers!

 

 



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Message 11 of 12
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Fido Employee Amanda1
Fido Employee

Re: Phone messages not sending??


@Ginger17 wrote:

Mine isn't working and I'm in ontario too!it won't allow me to send messages because it says i need the service number:/


Hey Guys!

 

I know this post is pretty old but I thought I'd provide an up-to-date answer for this in case anyone else should experience a similar issue. Smiley

 

The service centre number for text messaging (SMSC) for all Fido subscribers is +1-514-993-1123. You can refer to the manufacturer's instruction booklet for your device to find exact steps to verify/program the SMSC number.

 

Hope this helps!



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Message 12 of 12
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