While you are at it can you look at my account too. I'm having the exact same issue but the caller is calling from a Bell landline. I also have a WF720.
has a solution been found to this? I have Fido home phone, and also do not get calls placed from a Magic Jack. It goes straight to voicemail. Was on the phone with Fido support for over an hour last week, but he could not solve.
I have no other phone to check my card.
With trial and error, I realize that my cell seems to go on voicemail only with my home phone number, which is a Majic Jack.
I never had this problem with my other cell carrier, so could it be possible that Fido does not recongnize Majic Jack ?
Yes, I can receive every other call, but nothing from the Magic Jack. The location does not change anything.
What can I do ? I am still on my 14 days warranty and I am not using my phone, just in case. It seems like only a conflict of so sort. Would Fido's technical team be able to help ?
What does the person calling from the magic jack hear when they call you?
To return or exchange a device, you must be within 14 days of purchase with no more tha n 30 minutes of talk time.