Phone call keeps getting dropped.

Phone call keeps getting dropped.

Phone call keeps getting dropped.

originalnguyen
I'm a Participant Level 1

Phone call keeps getting dropped.

Hello, I understand the overload in calls due to the holiday promotion, but im trying to contact fido via 611, 18662823436, or 18884813436 to cancel my contract. My calls have either gotten dropped after trying to put on the wait list or the phone number doesnt even work and just keeps beeping.

 

 

4 REPLIES 4
FidoKenny
Moderator

Hey @originalnguyen

 

I'm sorry to see that you couldn't reach anyone yet.

 

We can helpy you with this here. I'm sending you a PM.


Talk to you soon.

 

 

 

 



ruhanpolicarpo
I'm a Participant Level 1

I also want to cancel my plan, and I'm having the same problem, I've tried every single day, but it doesn't work. How can we solve this? 

Hey @ruhanpolicarpo and thanks for reaching out.


I'm sorry to see that you are planning to cancel your service.


We can help you with this here. I'm sending you a PM to get this looked into.


Talk to you soon.

 

 



fecabralf
I'm a Participant Level 2

Hello! I have the same problem. I tried the call center, messenger, email and didn't get any response of any of them. I need to cancel my contract because I'm going back to Brazil. Thank you