Hello - I am a new prepaid customer who paid a credit card payment within the Fido app. The payment shows processed within the app and reflects a -$75.00 balance. My financial institution also shows a posted payment to Fido yet on Fido.ca MyAccount shows a $0.00 and will not let me use my device on the new pre-paid $60 monthly plan.
Thanks for confirming.
Have you tried using our self-serve over the phone to complete your credit card registration? Customers having trouble on Fido.ca seem to have been able to do it with no problem through the self-serve.
In regards to the refund, I'll send you a private message.
Talk to you soon!
Welcome to the community
There are 3 ways for you to refill your account:
- Using a Prepaid airtime voucher
- Using INTERAC Online
- Using your credit card
The My Account application is only compatible with monthly services. To have your payment returned, you'll need to get in touch with your financial institution.
Check out our Auto Refill service It could be very convenient since you have a By The Month plan.
Hope this helps!