Paying activation fee twice????

Paying activation fee twice????

Paying activation fee twice????

Ziyacc
I'm a Participant Level 2

Paying activation fee twice????

I recently got my first bill for the $60 BYOP plan I signed up for on Dec 28 which came out to be $100.56. I understand that there are partial fees on fido's first bills, but I need notice that a $15 activation fee is calculated in the bill too. When I signed up for this plan I have already paid that amount along with the SIM card fee through my debit as require by fido. So I don't understand why I am being charged again for the activation fee. Please help!!!!

 

 

3 REPLIES 3
FidoMaria
Former Moderator

Hi @Ziyacc & welcome to the Community! Smiley

 

That's definitely odd. Which store did you go to? Also, if you got a receipt, does it say what the charge was for?



Ziyacc
I'm a Participant Level 2

I went to a Chinese store near finch and midland. And on the receipt I got it clearly stated $35 was for activation fee. So I don't understand why I was charged again on my bill.

Got it! Thanks for the information @Ziyacc!

I'll send you a PM in a few minutes to get this sorted out.