POSTAL CODE NOT RECOGNIZED

[doloromike]

SAMSUNG GALAXY PHONE

WHEN USING *3337 TO GET USAGE INFO, 1ST 3 DIGITS OF POSTAL CODE REQUESTED. "579" FOR "J7W" USED; RESPONSE DOES NOT MATCH INFO IN FILE. FILE VERIFIED; INFO CORRECT.

[doloromike]

Hi doloromike,

The system is asking you for the 3 digits of your postal code, not the first 3 characters.

Let's assume your postal code is J7W 1H6

You would then enter "7 1 6" at the prompt.

I hope this helps.

[Noorsiddiqui]

Pl correct my address and postal code

[FidoClaudia]

Hey @Noorsiddiqui,

Welcome to our Community

You should be able to change your address and postal code through My Account on Fido.ca.

Simply click on  "Profile and Settings" after you log in and then click on the pencil next to "Billing Address".

Have you already tried this?

Let me know

[afterthefact · Accepted solution]

Hi doloromike,

The system is asking you for the 3 digits of your postal code, not the first 3 characters.

Let's assume your postal code is J7W 1H6

You would then enter "7 1 6" at the prompt.

I hope this helps.

[doloromike]

WORKED FINE. THANKS. SOMEONE SHOULD ADVISE FIDO "CHAT" AS THEY DIDN'T HAVE A CLUE !