I have been with fido, since 2014, at first it was was good... But when i add a unit with me.. Eventhough every document has been accomplished, we have to call them monthly
Due to stressing over bill, and wrong program.. We commented twice during survey, but no one from fido responded, i hope as i write this comment, some one must take an action concerning this... 3 months of wrong billing...
Hey there tschepens
Did you ever get the chance to go over your invoices, to see what's causing you to go over your plan? (Is it Calls, Data, etc)
The details of your monthly services & extra charges are listed each month on your bill, so you can review the information.
Here's how to check out the details:
- Log into MyAccout
- Click on "Billing & Payments"
- Select the month you'd like to see in the drop-down list
- Scroll down & click on "Save / Print this bill (PDF)"
Hope this helps Let me know if you need any help with the information on your bills!