Order stuck - Account pending, no Internet

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Order stuck - Account pending, no Internet

Order stuck - Account pending, no Internet

Philip360
I'm a Participant Level 1
I'm a Participant Level 1
September 2018
September 2018

Order stuck - Account pending, no Internet

Hello,

 

It looks like I was hit with the famous account pending - "order stuck" issue when I signed up for Fido Home Internet. I was bounced between technical support and customer service with no luck. I spent over 2hrs talking to different people. And now they tell me I have to wait at least 10 days to see if they can resolve the issue - nobody knows how to fix it. They flat out told me to go to the store and sign up again which is absolutely not acceptable for me.

 

I want to know if someone is willing to fix that or I have to cut my loses and find another ISP? Why is Fido not willing to fix their system? Why CS do not know what to do?

 

I can provide my account number and Interaction ID if someone is willing to help...

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FidoJulien
Moderator
Moderator
September 2018
September 2018

Hey @Philip360

 

Welcome to the community Smiley

 

I'm sorry to learn that you're having trouble getting your internet service activated.  I'll send you a PM so we can take a look at this together.

 

Talk to you soon!



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