Online phone upgrade

Online phone upgrade

Online phone upgrade

Zebe
I'm a Participant Level 2

Online phone upgrade

I'm trying to upgrade my phone online, but I seem to be stuck on the "choose a voicemail service" page. I have standard Voicemail Service - English selected from my previous plan but when I press continue I get a pop up asking to select a voicemail option...

It doesn't matter which option I select I cannot move forward.

 

3 REPLIES 3
FidoPierre
Moderator

Hey @Zebe

 

Welcome to the Community! 

 

 I'm sorry to see you're having trouble with this. Did you get a chance to test it out from a different browser? 

 

 



Zebe
I'm a Participant Level 2

Sorry I pressed the wrong button. The issue is still not solved.

 

I just tried it on another browser. I recieved a pop up saying this information is currently no available online and to call. So I guess that is what I am going to do.

Thank you for giving this a try @Zebe

 

You can definitely give us a call during business hours or if you prefer communicating online you can check out the different ways to reach us from here

 

I can also send you a PM from here if you would like to do the upgrade from here. Let me know and I'll reach out in PM.