Online number change

[Jmorris1]

Since online number changes are unavailable, will Fido waive the ridiculous $35 charge to do it over the phone?

[jaymorris1]

Still does not work for me online. I will call Fido and hopefully they agree to waive the fee...

[FidoTerry]

Hey Jaymorris1,

welcome to the community!

What happens when you try to change the phone number online. Do you see the option or does the option not show at all? Any error messages? 

[Jmorris1]

OH-OH!

Some error occurred. Please try again later.

This is the same message I've been getting the past 4 days when i attempt online.

[FidoMaria]

That's odd.

Have you tried the following:

1) Clear cache & cookies?

2) Try a different browser?

Let me know.

[Jmorris1]

I did try those steps and still no luck.

I'd really like the change to occur today, so I am about to call Fido. I hope they will waive the fee....

[Jmorris1]

Number change done over the phone, Fido will waive the fee.

Thanks to all who commented/replied.

[FidoMaria]

@Jmorris1 I'm glad that you were able to get it done!

Let me know if you need anything else.

[KAPABLE-K]

I'm sure they would once you call and let them know.

[FidoMaria]

Hi @Jmorris1!

The feature is now available on Fido.ca. Have you tried? 

Let me know.

[KAPABLE-K]

I see its working again, thats good to know.