Online Payment Issues

Online Payment Issues

Online Payment Issues

I'm a Contributor Level 1
I'm a Contributor Level 1

Online Payment Issues

First off I gotta say the upgrade to the website is completely messed up. I don't like it at all.


Last year I paid my bill 6 months in advance. This year I have tried to do that and it won't let me. I click on the pay now box and in the Payment Amount box I change the amount I wanted to pay and I got a message in red cyber ink saying, This is more than the amount due.


Why can I not pay my bill a couple months in advance anymore?



Fido Employee

Hello @SWR although the messaging may seem as though the transaction is blocked, you can actually continue with your overpayment.  This message is meant as a warning to ensure you know you are overpaying - it doesn't actually prevent you from submitting the payment request.  I hope this helps! 


Fido is having ongoing problems with the website I would suggest you call customer service and do it.

Hey @SWR,

You can have a look over here for more details about the over payment.

I'll go ahead and send you a PM to help Smiley