OnePlus 5 wifi calling Fido

Reply
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

OnePlus 5 wifi calling Fido

Hello,

 

I would like to know if Fido WiFi calling is available on my onepls 5. I don't seem to have this option on my phone.

 

Thanks

Accepted Solution

Re: OnePlus 5 wifi calling Fido

Hey there @Skywalkerblue06, thanks for posting! Smiley

 

At the moment, Wi-Fi calling is offered on the following Android phones purchased from Fido:

  • Google Pixel 2
  • Google Pixel 2 XL
  • Google Pixel 3
  • Google Pixel 3 XL
  • Huawei Mate20 Pro
  • LG G4 (must be on Android 6.0 or above)
  • LG G5 (must be on Android 6.0.1 or above)
  • LG G6 (must be on Android 6.0 or above)
  • LG Q6
  • LG V30
  • LG Xpower 2
  • Samsung Galaxy A5 (2017)
  • Samsung Galaxy A8
  • Samsung Galaxy Note 8
  • Samsung Galaxy S6 and Samsung Galaxy S6 edge (must be on Android 6.0.1 or above)
  • Samsung Galaxy S7 and Samsung Galaxy S7 edge (must be on Android 6.0.1 or above)
  • Samsung Galaxy S8 and Samsung Galaxy S8+
  • Samsung Galaxy S9 and Samsung Galaxy S9+

For iPhones, it's available on iPhone iPhone 5c/5s and above that are running iOS 9.0 or above. 

 

The option is not available on unlocked phones such as the OnePlus 5 at the moment; these devices are not provisioned for our network. That said, if the phone is not a Fido phone, we unfortunately cannot add the IMEI as it's not in our database of devices. 

 

I hope that info helps!

 

View solution in context
Flag this to a Moderator
Message 1 of 42
17,843 Views
Highlighted
I'm Qualified Level 1
I'm Qualified Level 1

Re: OnePlus 5 wifi calling Fido

Interesting thread,  so did any of the devices that were registered work with Fido VoLTE and WiFi calling ?  I'm curious because for the first time in 14 years, I can't get a good signal in my house, where I work out of. I am missing calls and texts or receiving them hours later. Not sure why but, it's a worry if I can't get calls for appointment booking. Either Roger's towers are not sending as strong a signal or my BlackBerry isn't as sensitive to the signal :antenna_bars: 



If you liked my answer or I solved your problem please click like or solved.
Flag this to a Moderator
Message 11 of 42
4,419 Views
Highlighted
Former Moderator
Former Moderator

Re: OnePlus 5 wifi calling Fido

Hey @Original_Lucy!

 

Are you experiencing the same difficulties with your network connection when you put your SIM card in another phone?



Flag this to a Moderator
Message 12 of 42
4,392 Views
Highlighted
I'm Qualified Level 1
I'm Qualified Level 1

Re: OnePlus 5 wifi calling Fido

Hi thanks for asking Amanda .I recently purchased a KEYone from Rogers and the signal in my area has always been fair in my house and with the recent run of clear days it has been better. However, I am now able to use WiFi calling at home, so I am a happy 😊 camper. 



If you liked my answer or I solved your problem please click like or solved.
Flag this to a Moderator
Message 13 of 42
4,381 Views
Highlighted
Moderator
Moderator

Re: OnePlus 5 wifi calling Fido

Hey @Original_Lucy.


I'm happy that everything worked out.

Don't hesitate to let us know if there's anything. 



Flag this to a Moderator
Message 14 of 42
4,379 Views
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

Re: OnePlus 5 wifi calling Fido

Hello

 

Is fido allow IMEI registration for unlock phone if yes I want to add my oneplus 5 on ny account.

Flag this to a Moderator
Message 15 of 42
4,071 Views
Highlighted
Moderator
Moderator
Solution

Re: OnePlus 5 wifi calling Fido

Hey there @Skywalkerblue06, thanks for posting! Smiley

 

At the moment, Wi-Fi calling is offered on the following Android phones purchased from Fido:

  • Google Pixel 2
  • Google Pixel 2 XL
  • Google Pixel 3
  • Google Pixel 3 XL
  • Huawei Mate20 Pro
  • LG G4 (must be on Android 6.0 or above)
  • LG G5 (must be on Android 6.0.1 or above)
  • LG G6 (must be on Android 6.0 or above)
  • LG Q6
  • LG V30
  • LG Xpower 2
  • Samsung Galaxy A5 (2017)
  • Samsung Galaxy A8
  • Samsung Galaxy Note 8
  • Samsung Galaxy S6 and Samsung Galaxy S6 edge (must be on Android 6.0.1 or above)
  • Samsung Galaxy S7 and Samsung Galaxy S7 edge (must be on Android 6.0.1 or above)
  • Samsung Galaxy S8 and Samsung Galaxy S8+
  • Samsung Galaxy S9 and Samsung Galaxy S9+

For iPhones, it's available on iPhone iPhone 5c/5s and above that are running iOS 9.0 or above. 

 

The option is not available on unlocked phones such as the OnePlus 5 at the moment; these devices are not provisioned for our network. That said, if the phone is not a Fido phone, we unfortunately cannot add the IMEI as it's not in our database of devices. 

 

I hope that info helps!

 



Flag this to a Moderator
Message 16 of 42
3,646 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: OnePlus 5 wifi calling Fido

I don't like the double standard here. You offered to register the IMEI to  MattinToronto! and jeranon and you didn't even reply to me. Yes I would like to register my Onepluse 5 IMEI. I spent hours in my work where the signal is almost zero. 

Flag this to a Moderator
Message 17 of 42
3,549 Views
Highlighted
Moderator (inactive)
Moderator (inactive)

Re: OnePlus 5 wifi calling Fido

Hey @Ialjabour,

 

Welcome to the Community! Smiley

 

 

We apologize if we missed one of your replies! We can definitely try to register the IMEI of your device on your account. As FidoAmanda explained, your OnePlus 5 is not configured for to be compatible with the service, therefore we're not able to assure you that Wi-Fi calling and VoLTE will work on your device. 

 

I'm sending you a PM and we'll continue over there!



Flag this to a Moderator
Message 18 of 42
3,536 Views
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

Re: OnePlus 5 wifi calling Fido

Same here I would like to register my IMEI for oneplus 5 too.

Flag this to a Moderator
Message 19 of 42
3,516 Views
Highlighted
Moderator
Moderator

Re: OnePlus 5 wifi calling Fido

Hey @Skywalkerblue06

 

I'll send you a PM to look into that, however keep in mind the OnePlus 5 is not a phone we've offered in the past so chances are we may not be able to add it.

 

See you in PM!

 

 



Flag this to a Moderator
Message 20 of 42
3,484 Views