Offer for second line not applied

[caledonia]

When I signed up for my second line in February, online chat screwed up my quote. I was told to pay $5 per month more than I had been promised in writing on chat. I was told I had a Pulse plan with Spotify. I complained and was given a "Loyalty" plan with a $5 discount, albeit with more data than I originally asked for. I was refused access to Spotify and I'm now being refused access to Fido Roam. In addition, Customer Service will not give me my 10% second line discount despite being told by CSR's several times just after connection that I would. I keep having to call for credits. Why am I being punished for Fido's errors????

[FidoSamantha]

Hey caledonia! 

That doesn't sound like pleasant experience  

I'll need to access your account to be able to look into this. I'll send you a PM so we can get started. 

For any questions or changes to your account, don't hesitate to reach out to us on Facebook or Twitter  

Cheers!