When I signed up for my second line in February, online chat screwed up my quote. I was told to pay $5 per month more than I had been promised in writing on chat. I was told I had a Pulse plan with Spotify. I complained and was given a "Loyalty" plan with a $5 discount, albeit with more data than I originally asked for. I was refused access to Spotify and I'm now being refused access to Fido Roam. In addition, Customer Service will not give me my 10% second line discount despite being told by CSR's several times just after connection that I would. I keep having to call for credits. Why am I being punished for Fido's errors????