OLD SIM card number is not valid?

OLD SIM card number is not valid?

OLD SIM card number is not valid?

Antonio12
I'm a Participant Level 1

OLD SIM card number is not valid?

I have a new SIM card and I can't do the update. It says OH-OH! It seems your old sim card number is not valid.

How can I fix this?

6 REPLIES 6
dorahtsai
I'm a Participant Level 2

same problem. 

I just called the *611 to help me update my sim card from my old phone to the new phone,(

because of the OH-OH). while being put on hold, my line got cut off. now I have no available sim card to use. PLEASE help me out

dorahtsai
I'm a Participant Level 2

so... after some waiting on the *611. I got the help to make my phone line work again!!   Sorry I cannot help you solve the problem other than suggesting you call Fido.

FidoStephen
Community Manager

Hey @Antonio12 @splashmediamtl!

 

Sorry for the delay. Were you able to update your SIM cards?



splashmediamtl
I'm a Participant Level 2

Nope!

Nope!

I'll send you a PM to help out.



splashmediamtl
I'm a Participant Level 2

Having same issue!