I just upgraded my phone and when I tried to activate the new SIM card, I received the following message "OH-OH! It seems your old SIM card number is not valid". I have tripple checked the number, disabled pop up blocker and even tried a different browser. I did not leave any spaces in the twenty digit number either. Anyone know what the problem is?
How helpful is a discussion board if everyone asks the question but there is no answer? I am having the same issue so is the only way to fix it to call customer service? I waited for over an hour on hold to even order my phone!
Hey im having the same problem and its very iratating. I lost my phone, which is why i got another one. How am i supposed to have the old sim card. I also have no access to an active line to call customer service at the moment
It may seem silly, but are you sure that you have the right SIM card?
Is that the same SIM card that you're currently using on that line? If you insert your old SIM card in your phone, are you still able to connect to the network and place/receive calls using the same line on which you're looking to activate your new SIM?