Number cannot be connected as dialled

[daynaorosz666]

I have certain people or contacts that will try to call or text me, I never receive the calls it tells the other party that my number cannot be connected as dialled. They try long distance but it does not work either.

[FidoRachel]

Hey @daynaorosz666,

Can you confirm if they're trying to contact you from Canada or a different country? 

Each country requires different codes. If your phone number is saved incorrectly, this would explain why it's not going through.

Let us know! 

[daynaorosz666]

The people are calling within Canada,

my province of Alberta they are all also within my local calling area and those calls are still not reaching me.

[FidoRachel]

Thank you! 

Can you confirm the following please:

- Are you able to send yourself a text message? 

- Are you able to call your phone number from another device? 

- Do you know if these contacts are with the same provider? 

[daynaorosz666]

Yes I can text myself, yes I can call from another phone but as in regards if other people are with the same provider as myself, that I cannot answer. Slot of them are business within my local calling area I would guess that it would not matter but I doubt they are the same provider why should that matter

[FidoRachel]

This is to help us isolate the issue.

For further troubleshooting, I'll have to access your account. You'll receive a private message in a moment.